Cleveland Dental Institute

Matt Polski a month ago

This is by far the worst dentists office I've been to. Avoid this place at all costs. I've never had a so called medical professional put a time limit on a patients questions. After going to a different dentist and seeing the contrast between a real professional and a hack I can see just how terrible this place is. I will also be contacting the state about the circus that is this place. I personally believe this place should be shut down

Crystal Sanko a month ago

After being assured prior to scheduling appt they offer sedation for my special needs child, they all of a sudden don’t offer sedation upon in person consult. Dr called me the business day prior to appt & actually asked “you actually going to show up?”! They initially took my child back without allowing us as his parents to come back with him & let my special needs child sit by himself for about 20 minutes. Dentist wasn’t discreet at all after initial consult in saying my child’s case was the worse he has ever seen. When attempting to schedule a follow up appt, the unprofessional receptionist actually hung up on me. I call back & same receptionist told me my child couldn’t be seen there. When I requested a call back from the dentist, the receptionist claimed he wouldn’t be in until the following week which is unlikely true because if the provider doesn’t work, the whole office team is also not working. I had to have my insurance provider get on the phone call with me just to schedule a follow up appt with a different receptionist whose tune was completely different.

Shelby McNutt 2 months ago

Trying for months to get a surgery scheduled but the incompetent staff will not send the proper codes to my insurance so it can be billed properly. Front desk is rude and doesn't seem to know how to send something to insurance the correct way. I've been waiting in pain because I need a wisdom tooth extracted. Now I have to find another place because these people absolutely refuse to help.

Patience Kenimond Edited 3 months ago

Never come here. It reeks of malpractice. This place is awful. It's over run, they won't let you go back with the patient even when the patient requests you back there, wait times are insane, and it's dirty. The staff are rude and are not dressed appropriately for work as most of them are wearing tight clothes so tight I see their bras through their shirts. Additionally, the pain of actually getting an appointment is unbelievable. And when you get the appointment you gave to wait at least half an hour for the doctor to come into the room because they overbook themselves. More info from after my visit. The staff arent faxing my referral information in a timely manner. I have waited the 3-5 business days, I have called them back twice, and still nothing. Turns out there faxing number was wrong so now I have to redo the whole process over again.

shania may 4 months ago

I know I’ve seen some mixed reviews on here but for my personal experience I was very happy with this place. I was experiencing some wisdom teeth pain, and I’ve been putting it off for a little while which was because I was nervous and I have anxiety. What I liked about them at first was they were able to get me in quickly because I have a travel job coming up and I needed it dealt with before I left. They were able to get me in and get my tooth extracted promptly.. I also really enjoyed the fact that when I told them I was anxious they were very sweet towards me. It made me feel better about the whole situation. Definitely will come back again if need be.